Yep they are useless. I enquired about the facelifted A3 Sportback. Two emails and one call and surprise surpise no salesman was available to contact me. I will use them for the test drive, toy with them then order my new Q2 from Orangewheels who get large discounts because they deal directly with key dealers. In other words, they get the bulk business and pass on large discounts.Rob said:Na, they don't have a clue, all they're interested in is making a sale now, not in 6 months time.