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Hi all. New to the Q2 and the forum, but a seasoned Audi user. I wonder if anyone has had the same experiences as me with a Q2 MMI.

It's fitted with the Comfort & Sound pack, and the jukebox feature is shown on the MMI screen. It tells me there's 10Gb free and space for 3000 files, but it's impossible to upload anything from either SD card or USB stick in any audio format I've tried. It's been to the dealer twice for this, and has had a new wiring loom to the MMI. I picked it up yesterday but the fault persists.

Any clues?

It also occasionally disables the MMI completely and no functions are available. Turning off and on again doesn't resolve the issue, but it will right itself within a few hours. Dashboard virtual cockpit shows the wording below.

 

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Can’t help with the jukebox issue but the MMI closing down completely is a common thing on the new ones, we have a new Q3 which is exactly the same they need a software update which they haven’t got yet middle of December I was told.
The problem is there’s a world wide shortage of chips which is right across the board delaying build times for all manufacturers, Audi sauced a different chip than the one they were using to speed thing up but it seems not as reliable as the old one.
I have been told by my dealer though that a software update should fix the problem, I am guessing if they can’t fix it they will be in for a big bill to change the affected cars over to a different chip.
 
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