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Not sure on the Q2 but the old A3 had multiple faults with the petrol cap motor. I had mine replaced under warranty. As the Q2 shares various parts with the A3 then I wouldn't be surprised if its the same motor that always fails. Various posts on the internet. Just google it. You should get it replaced under warranty. But be quick as loads of people have had it fail with not being able to open it and then subsequently cant fill up with fuel!!