Hi all this is my first post and wanted to share a problem I encountered with Audi and their franchises. My wife's 2018 Q2 was purchased new and has undergone all the servicing at the Audi dealerships (initially Stoke, and now, because we've moved, Cheltenham). Cheltenham Audi have reported that the rear pads were very worn and need replacing and when I checked, this was correct and so I decided I'd do the job myself. I therefore ordered Brembo discs as well as the pads as I thought it better to replace both. I did the front set first and noticed they had hardly worn which was weird as the front brakes to most of the braking (which is why the front brakes have a pad wear sensor). I left the original discs and pads on the car and I reported the issue to the dealership and Audi UK. Audi UK got back to me (by e-mail) and stated they would get Audi Cheltenham to give me a call. A week went by and nothing, so I contacted Audi UK again (by telephone). They apologised and stated they would speak to Audi in Cheltenham. Later that day, the Cheltenham dealership called me and so I explained the situation. The upshot was they said it was probably due to the rear brakes binding. I stated if this was the case then fuel consumption would be drastically reduced (which wasn't the case). In the end they said to bring the car in for an inspection. I did this and they found nothing wrong and so I asked them again, why had the rear pads worn so low compared to the front pads. The manager ended up stating that there was an issue with the pads on some 2016-17 models (not just the Q2) where the compound was found to be too soft. That said, they stated there was nothing more that they were prepared to do and I should get back to Audi UK. I spoke with Audi UK again and they too stated that there was nothing they could do even though I insisted that this was their problem given it's one of their cars. They did say to get back to the dealership. To this end, it seems that Audi UK are not admitting to the design flaw with the brake pad compound and the dealership, until I pressed them, were never going to reveal there was a problem with the pads. All in all, it seems both Audi UK and the dealerships are covering up this issue. I only have verbal evidence from the dealership about the issue so have no real evidence to hit Audi UK with. Has anyone come across this issue? Difficult call I know as usually, the pads wear then you change them automatically without much thought.