[rhodesy_07]

Hi hope someone can help

I had a letter in Jan telling me my Q2 had to be recalled and a new update was needed

Up to this date I've never had a problem with, took the car in and picked it up after work and I was told it was fine.

After driving home the car keept pulling as the hand brake was on, When i set off the car is sticking and I have to over rev the car to get it to set of, i have phone the garage and was told to speak with Audi as they have done the update and all should be fine.

Now Audi are ignoring me and not dealing with my problems. I have paid in cash in full and have about 3000 miles on the clock

Please tell me someone else is having this problem too or what I can do

 

[mr c]

Not had any recall letter as of yet, what year is your car?

 

[rhodesy_07]

18 plate bought July 18

 

[Argyll]

My letter came a few weeks ago, just before the car was booked in for a service anyway.

I hadn't previously noticed any problems with the handbrake and, after the update it feels exactly the same.

 

[rhodesy_07]

Thanks Argyll

Mine was fine before and never had a problem with it, now I can't even use it

 

[DJT]

It only seems to affect certain models. My 2017 Q2 1.4 Sport has a VIN number different to the ones on this recall website: https://www.dft.gov.uk/vosa/apps/recalls/searches/search.asp?cboStartMonth=1&cboStartYear=1992&cboEndMonth=1&cboEndYear=2020&cboMake=AUDI&cboModel=Q2&cboSortOrder=rec_launch_date&cboAscDesc=ASC&PageSize=10&tx=0.2539179&newsearch=newsearch

I've received no recall notice from Audi and the electric brakes (parking and hill hold) work fine.

 

[DJT]

i have phone the garage and was told to speak with Audi as they have done the update and all should be fine.

Now Audi are ignoring me and not dealing with my problems.

You shouldn't have to speak to Audi direct. The work was done by the garage, it is their responsibility to sort it out.