First time posting, hey everyone!
My Q2 lost power at the weekend and got recovered by Audi to local dealership, luckily i wasn't too far from there at the time. I must say the Audi Assist service was a good experience.
The guy from AA said it looked like a coil fault when he plugged in his computer so towed us to Audi dealership. I got a call from them today saying that it was the spark plugs at fault and because they are a serviceable item the repair isn't covered by warranty. They are saying because i'm close to 40K (I've just reached 37k) that the spark plugs are due to be changed therefore I have to pay for them.
UPDATE
After a few conversations with them the spark plugs are now being replaced under my service plan instead of chargeable repair.
My Q2 lost power at the weekend and got recovered by Audi to local dealership, luckily i wasn't too far from there at the time. I must say the Audi Assist service was a good experience.
The guy from AA said it looked like a coil fault when he plugged in his computer so towed us to Audi dealership. I got a call from them today saying that it was the spark plugs at fault and because they are a serviceable item the repair isn't covered by warranty. They are saying because i'm close to 40K (I've just reached 37k) that the spark plugs are due to be changed therefore I have to pay for them.
UPDATE
After a few conversations with them the spark plugs are now being replaced under my service plan instead of chargeable repair.
