Oddly mottled rubber window seals

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golfergirl28
Posts: 14
Joined: Sun Jun 18, 2017 3:49 pm

Re: Oddly mottled rubber window seals

Post by golfergirl28 » Sun Jul 30, 2017 11:43 am

Just checked mine. Mottled markings back again. Will contact the dealership again.

daisy
Posts: 31
Joined: Thu May 25, 2017 5:59 am

Re: Oddly mottled rubber window seals

Post by daisy » Mon Jul 31, 2017 2:12 pm

Called Audi UK customer services today. Was told the window seal problem is not logged on their system as one Audi is aware of despite some dealers claiming Audi are aware. They have taken details and said I will get a call back within 48 hours.

daisy
Posts: 31
Joined: Thu May 25, 2017 5:59 am

Re: Oddly mottled rubber window seals

Post by daisy » Wed Aug 02, 2017 8:21 am

Update. Having logged my complaint, I received a call from an Audi customer services manager as promised. They are not aware of problems with the window seals and have asked for a couple of days to look into it and will call me back. May be worth other people logging this problem with customer services.?

golfergirl28
Posts: 14
Joined: Sun Jun 18, 2017 3:49 pm

Re: Oddly mottled rubber window seals

Post by golfergirl28 » Sun Aug 06, 2017 5:07 pm

hi Daisy, is there a national customer services number I can call? Have you heard back?

daisy
Posts: 31
Joined: Thu May 25, 2017 5:59 am

Re: Oddly mottled rubber window seals

Post by daisy » Sun Aug 06, 2017 7:32 pm

Not heard from them since last Tuesday. They've had the few days they asked for so I'm going to call again tomorrow. This is the customer Service number 0800 699888

Pinksparkles
Posts: 32
Joined: Sun Mar 12, 2017 5:28 pm

Re: Oddly mottled rubber window seals

Post by Pinksparkles » Sun Aug 06, 2017 8:56 pm

Just tweeted Audi Uk publicly and they suggest they've not heard of an issue. Just responded that owners have been advised this is a known issue.
Planning on taking mine back to dealers this week as I have the same issue, but already feel I'm going to be fobbed off!
Proud owner of the Q2 1.4 TFSI Automatic S line in Daytona Grey :lol: endearly nicknamed Kryton!

daisy
Posts: 31
Joined: Thu May 25, 2017 5:59 am

Re: Oddly mottled rubber window seals

Post by daisy » Sun Aug 06, 2017 9:07 pm

Last Tuesday I told the Audi customer service manager that people had been told by dealerships it was a known problem and he said it was not logged as one on the Audi system. He then asked for a few days to investigate. I also suggested he looked at this Q2 forum as proof this was not a one off occurrence. He's had a few days and I'll be calling him tomorrow. I think I will also tweet as I feel this should be dealt with - I'm not prepared to be fobbed off!

daisy
Posts: 31
Joined: Thu May 25, 2017 5:59 am

Re: Oddly mottled rubber window seals

Post by daisy » Sun Aug 06, 2017 9:37 pm

I've just sent a tweet and Audi requested a DM with more detail. I've sent one. Let's see what response I get!

golfergirl28
Posts: 14
Joined: Sun Jun 18, 2017 3:49 pm

Re: Oddly mottled rubber window seals

Post by golfergirl28 » Mon Aug 07, 2017 9:24 am

Phoned customer service. Didn't seem to know of issue! Said they would be contacting my dealership. We'll see.

Pinksparkles
Posts: 32
Joined: Sun Mar 12, 2017 5:28 pm

Re: Oddly mottled rubber window seals

Post by Pinksparkles » Mon Aug 07, 2017 9:34 am

Keep us updated! I'll go to the dealers today and see what they have to say then DM Audi uk later...
Proud owner of the Q2 1.4 TFSI Automatic S line in Daytona Grey :lol: endearly nicknamed Kryton!

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